Job Title:  IT Systems & Support Coordinator

Company Name: Iris Dynamics, Ltd.

Location: 3948 Quadra St, Victoria BC, V8X1J6.

About Iris Dynamics:

Iris Dynamics is the industry leader in innovative force-controlled magnetic linear motors with a diverse application across sectors such as aerospace, mining, testing and measurement, industrial automation, and VR simulation and entertainment. At Iris Dynamics, we're not just engineers and innovators; we are pioneers crafting the future of motion technology.

Job Description:

We are seeking a skilled IT Systems & Support Coordinator to manage our internal IT infrastructure and provide front-line technical support for both our employees and customers. This role requires a broad technical skill set, including troubleshooting hardware and software issues, managing SaaS platforms, maintaining network infrastructure, and ensuring cybersecurity best practices. Additionally, the successful candidate will serve as the first point of contact for customer support, triaging technical inquiries and escalating when necessary.

Key Responsibilities:

Internal IT Support & Systems Management

• Provide hands-on technical support for company workstations, software, and network infrastructure.
• Maintain and troubleshoot hardware, including desktops, laptops, peripherals, and security cameras.
• Manage and support SaaS platforms used by the company, ensuring smooth operation and assisting users with issues.
• Oversee network infrastructure, including routers, switches, VPNs, and firewalls.
• Implement and maintain cybersecurity best practices, including user access controls, endpoint protection, and security monitoring.
• Track IT assets and manage procurement of hardware and software as needed.

Customer Support & Ticket Management

• Act as the first line of support for incoming customer inquiries, troubleshooting basic technical issues.
• Guide customers through FAQs and troubleshooting steps before escalating to support engineers
• Manage the support ticket queue, ensuring timely responses and escalating complex issues to the appropriate team.
• Maintain and improve customer support documentation, including FAQs and troubleshooting guides.
• Work closely with engineering teams to facilitate technical issue resolution

Qualifications:

• Candidates must be living in the Greater Victoria area and able to commute to the company office.
• Excellent written and verbal communication skills and strong gasp of the written and spoken English language.
• Basic understanding of electrical concepts such as voltage, current, and power
• Strong knowledge of Windows OS, networking principles (IP addressing, DNS, DHCP, VLANs, firewalls), and PC hardware.
• Ability to quickly learn and manage various SaaS platforms.
• Strong problem-solving skills and ability to explain technical concepts to non-technical users.

Experience:

• 3+ years of experience in IT support, systems administration, or technical customer support.
• Experience working with C, C++, and/or Python is a significant asset. 
• Experience with security camera systems, VPN configurations, and general IT infrastructure.
• Familiarity with cybersecurity principles and best practices, including secure remote access and endpoint protection.
• Experience with a ticketing/helpdesk system (e.g., Zendesk, Jira Service Management) is a plus.
• Experience working with industrial equipment like PLCs, motors, sensors is a significant asset.
• Familiarity with electrical diagnostic tools such as multimeters and oscilloscopes is a significant asset.

Work Hours:

Flexible Working Hours. The position is in person at Quadra and Mckenzie. 

Salary Range: 

$60000 - $80000

Benefits:

• Competitive benefits package including health insurance, paid time off, and professional development opportunities.
• Yearly bonus program 

Application Process:

Interested candidates should submit a resume and a cover letter outlining their suitability for the role to careers@irisdynamics.com. Please include IT Systems & Support Coordinator in the subject line.

We are unable to sponsor foreign applicants and are therefore only accepting applications from candidates who are already legally able to work in Canada.

Job Title: Project Coordinator

Company Name: Iris Dynamics, Ltd.

Location: 3948 Quadra St, Victoria BC, V8X1J6.

About Iris Dynamics:

Iris Dynamics is the industry leader in force-controlled magnetic linear motors with a diverse application across sectors such as aerospace, robotics, manufacturing, testing and measurement, industrial automation, and VR simulation and entertainment. At Iris Dynamics, we're not just engineers and innovators; we are pioneers crafting the future of motion technology.

Job Description:

We are seeking a Project Coordinator to manage and track internal projects, keep them on schedule, and ensure seamless communication across teams. This role involves overseeing project timelines, raising flags when needed, coordinating product management activities, and maintaining project and CRM data using tools like Asana and HubSpot.

Key Responsibilities:

• Track and report project progress, ensuring key deadlines are met.
• Raise yellow/red flags when risks or roadblocks are identified.
• Manage project timelines, milestones, and documentation using Asana.
• Coordinate meetings and gather input from relevant stakeholders.
• Collect and present key data to support product management decisions.
• Facilitate cross-department collaboration to maintain project flow.
• Set up reports, manage workflows, and build dashboards in HubSpot.
• Maintain CRM data integrity, enabling teams to easily access information.
• Organize and run meetings, capturing key decisions and action items.
• Streamline processes and improve operational efficiency across projects.
• Support leadership with continuous improvement initiatives.
• Maintain oversight of active project portfolios and their status.

Qualifications:

Candidates must be living in the Greater Victoria area and able to commute to the company office.

• Proven experience managing projects using tools like Asana, Trello, Jira, or similar platforms (more than basic familiarity).
• Strong hands-on experience with HubSpot or equivalent CRM systems, including building reports and managing workflows.
• Demonstrated ability to manage complex projects across multiple teams.
• Strong organizational and multitasking skills.
• Excellent communication and stakeholder management.
• Analytical mindset with strong problem-solving skills.
• Comfortable working in a fast-paced, evolving environment.

Experience:

• Minimum 3-5 years of experience in project coordination, project management, or similar roles.
• Experience in coordinating cross-functional teams and managing multiple projects simultaneously.
• Background in technical, engineering, or manufacturing environments is an asset.
• Background in managing IT systems is an asset
• Background in B2B or B2G relations is an asset

Skills:

• Advanced proficiency with project management tools (Asana, Trello, Jira).
• Strong hands-on experience with HubSpot or equivalent CRM systems.
• Exceptional organizational and time-management skills.
• Excellent written and verbal communication abilities.
• Proficiency in MS Office Suite and Google Workspace.
• Critical thinking and proactive problem-solving approach.

Work Hours:

• Full-time, in office 40 hours per week
• Core hours: Monday to Friday, 9:00 AM – 5:00 PM
• Flexible scheduling options available

Salary Range:

• $50,000 – $75,000 CAD annually, based on experience and qualifications

Benefits:

• Competitive benefits package including health insurance, paid time off, and professional development opportunities
• Casual dress code (provided it ensures safety)
• Fun work environment with company-provided snacks & drinks
• Company events and team-building activities
• On-site parking
• Direct access to the Galloping Goose trail with indoor bike parking

Application Process:

Interested candidates should submit a resume and a cover letter outlining their suitability for the role to careers@irisdynamics.com. Please include Project Coordinator in the subject line.

We are unable to sponsor foreign applicants and are therefore only accepting applications from candidates who are already legally able to work in Canada. Some exceptions may be available for outstanding US candidates who have already secured housing in Victoria. 

Application Deadline:

• Open until filled.

Job Posting: Production Technician

Job Title: Production Technician
Company Name: Iris Dynamics Ltd.
Location: 3948 Quadra St, Victoria BC, V8X1J6.

About Iris Dynamics:

Iris Dynamics is the industry leader in innovative force-controlled magnetic linear motors with a diverse application across sectors such as aerospace, mining, testing and measurement, industrial automation, and VR simulation and entertainment. At Iris Dynamics, we're not just engineers and innovators; we are pioneers crafting the future of motion technology.

The Job:

We are seeking Production Technicians who will provide support in the production of proprietary state-of-the-art electromagnetic technologies. As part of our team, you will assemble, test, document, package, and ship our line of magnetic linear motors and virtual reality motion platforms to various customers around the globe.

Key Responsibilities:

• Completing work orders at a variety of stations involving part fabrication and electromechanical assembly including soldering, crimping, and cutting of metal components
• Taking and recording measurements with various tools (calipers, multimeters, torque wrenches.)
• Carry out QA/QC procedures 
• Assembling small components
• Perform mechanical and electrical assembly, repair, and testing including long periods of sitting/standing, lifting, and bending
• Help maintain supplies and equipment, including keeping the shop a clean, organized, and safe working environment
• Help to ensure adherence to ISO standard processes
• Safe handling and use of various chemicals and hazardous substances (epoxies, cleaners, lubricants, etc)
• Pack and prepare product for shipments to clients
• Identify and fix small problems before they become big ones
• Perform other job duties as assigned

Qualifications:

• Candidate must be living in the Greater Victoria area and able to commute to the company office.
• Grade 12 education or equivalent
• Minimum 1 year experience as a reliable employee in a similar position.

Required Skills:

• Aptitude for repetitive, detail-oriented work with extremely high attention to detail
• Strong mechanical intuition
• Interest in working with your hands
• Ability to stay focused and follow instructions
• Team player with good interpersonal and multicultural skills
• Positive attitude and professional manner
• Soldering experience and skill with small power tools considered an asset
• Relevant experience building and maintaining mechanical and/or electromechanical devices considered an asset
• Attention to detail & the ability to work both independently and in a team environment.
• Ability to think on your feet and find solutions to problems
• Fastidious neatness and commitment to keeping workstations clean and organized
• Manual dexterity required for the safe operation of machinery and tools
• Ability to lift up to 50 pounds required
• Basic reading, writing, and arithmetic skills required
• Computer literate; familiar with MS Windows, Word, Excel, Google, etc.

We expect all team members to demonstrate exceptional decision-making skills, conflict resolution skills, and a positive team mindset.

We provide: 

• Casual dress code (provided it ensures safety)
• Comprehensive benefits package
• Fun work environment with company provided snacks & drinks
• Company events
• On-Site parking
• Directly off the Galloping Goose trail with indoor bike parking

Salary: 

$22-$25 per hour

Application Process: 

Interested candidates should submit a resume and a cover letter outlining their suitability for the role to careers@irisdynamics.com. Please include Production Technician in the subject line. We also encourage applicants to submit a project portfolio outlining any professional, personal, or academic projects that highlight your relevant skills and experience.

We are unable to sponsor foreign applicants and are therefore only accepting applications from candidates who are already legally able to work in Canada.

Job Title: Systems & Integration Coordinator

Company Name: Iris Dynamics, Ltd.

Location: 3948 Quadra St, Victoria BC, V8X1J6.

About Iris Dynamics:

Iris Dynamics is the industry leader in innovative force-controlled magnetic linear motors with a diverse application across sectors such as aerospace, mining, testing and measurement, industrial automation, and VR simulation and entertainment. At Iris Dynamics, we're not just engineers and innovators, we are pioneers crafting the future of motion technology.

Job Description:

We are seeking a proactive Systems & Integration Coordinator to join our Operations team. This role focuses on identifying inefficiencies in our internal workflows and improving them by connecting key software systems, reducing manual work, and implementing smart, scalable solutions.

You’ll work across departments, to automate repetitive tasks, streamline data flows, and support internal tooling needs. While the role involves light IT set up and support, the primary responsibility is to act as the glue between business operations and technology. You’ll be hands-on in building automations, working with APIs, and configuring tools that keep our systems running smoothly.

The ideal candidate is curious, technically savvy, and eager to implement meaningful improvements that make teams faster and more efficient.

Key Responsibilities:

Business Systems & Workflow Automation

• Collaborate with operations, sales, manufacturing, shipping, and accounting to identify and eliminate manual, repetitive processes.
• Design and implement internal system integrations using available APIs, automation platforms, or lightweight scripts.
• Connect and streamline workflows between tools like HubSpot, QuickBooks, UPS WorldShip, Tulip, and internal spreadsheets or databases.
• Build internal tools or automations to reduce operational overhead — e.g., automatic invoice generation, order tracking updates, shipping notifications.
• Support the creation and maintenance of clean, consistent internal data across platforms.
• Prioritize and manage a backlog of integration and workflow improvement projects in collaboration with the Operations team.

Internal IT Support & Systems Management

• Provide hands-on technical support for company workstations, software, and network infrastructure.
• Maintain and troubleshoot hardware, including desktops, laptops, peripherals, and security cameras.
• Manage and support SaaS platforms used by the company, ensuring smooth operation and assisting users with issues.
• Oversee network infrastructure, including routers, switches, VPNs, and firewalls.
• Implement and maintain cybersecurity best practices, including user access controls, endpoint protection, and security monitoring.
• Track IT assets and manage procurement of hardware and software as needed.

Qualifications:

• Candidates must be living in the Greater Victoria area and able to commute to the company office.
• Strong systems thinking and problem-solving abilities — able to spot inefficiencies, understand cross-functional workflows, and propose scalable improvements
• Comfort working with APIs and integration tools to connect systems and automate workflows
• Familiarity with low-code platforms and basic scripting to support internal automations
• Interest in internal tooling, process improvement, and reducing operational friction through smart systems
• Working understanding of data structure, version control, and documentation best practices is an asset

Experience:

• 3+ years of experience in roles such as business systems coordinator, operations technologist, systems integration specialist, or similar
• Hands-on experience improving internal workflows through automation or system integrations
• Experience working with SaaS platforms such as CRMs, logistics tools, or accounting systems (e.g., HubSpot, QuickBooks, UPS WorldShip, Tulip)
• Background working in operations-heavy environments, fast-moving startups, or small teams where cross-functional problem-solving is key
• Experience working closely with non-technical stakeholders to scope, prioritize, and deliver internal tooling or systems improvements

Work Hours:

Flexible Working Hours. The position is in person at Quadra and Mckenzie.

Salary Range:

$50,000 - $70,000

Benefits:

• Competitive benefits package including health insurance, paid time off, and professional development opportunities.

Application Process:

Interested candidates should submit a resume and a cover letter outlining their suitability for the role to careers@irisdynamics.com. Please include Systems & Integration Coordinator in the subject line.

We are unable to sponsor foreign applicants and are therefore only accepting applications from candidates who are already legally able to work in Canada.