Job Title:  IT Systems & Support Coordinator

Company Name: Iris Dynamics, Ltd.

Location: 3948 Quadra St, Victoria BC, V8X1J6.

About Iris Dynamics:

Iris Dynamics is the industry leader in innovative force-controlled magnetic linear motors with a diverse application across sectors such as aerospace, mining, testing and measurement, industrial automation, and VR simulation and entertainment. At Iris Dynamics, we're not just engineers and innovators; we are pioneers crafting the future of motion technology.

Job Description:

We are seeking a skilled IT Systems & Support Coordinator to manage our internal IT infrastructure and provide front-line technical support for both our employees and customers. This role requires a broad technical skill set, including troubleshooting hardware and software issues, managing SaaS platforms, maintaining network infrastructure, and ensuring cybersecurity best practices. Additionally, the successful candidate will serve as the first point of contact for customer support, triaging technical inquiries and escalating when necessary.

Key Responsibilities:

Internal IT Support & Systems Management

• Provide hands-on technical support for company workstations, software, and network infrastructure.
• Maintain and troubleshoot hardware, including desktops, laptops, peripherals, and security cameras.
• Manage and support SaaS platforms used by the company, ensuring smooth operation and assisting users with issues.
• Oversee network infrastructure, including routers, switches, VPNs, and firewalls.
• Implement and maintain cybersecurity best practices, including user access controls, endpoint protection, and security monitoring.
• Track IT assets and manage procurement of hardware and software as needed.

Customer Support & Ticket Management

• Act as the first line of support for incoming customer inquiries, troubleshooting basic technical issues.
• Guide customers through FAQs and troubleshooting steps before escalating to support engineers
• Manage the support ticket queue, ensuring timely responses and escalating complex issues to the appropriate team.
• Maintain and improve customer support documentation, including FAQs and troubleshooting guides.
• Work closely with engineering teams to facilitate technical issue resolution

Qualifications:

• Candidates must be living in the Greater Victoria area and able to commute to the company office.
• Excellent written and verbal communication skills and strong gasp of the written and spoken English language.
• Basic understanding of electrical concepts such as voltage, current, and power
• Strong knowledge of Windows OS, networking principles (IP addressing, DNS, DHCP, VLANs, firewalls), and PC hardware.
• Ability to quickly learn and manage various SaaS platforms.
• Strong problem-solving skills and ability to explain technical concepts to non-technical users.

Experience:

• 3+ years of experience in IT support, systems administration, or technical customer support.
• Experience working with C, C++, and/or Python is a significant asset. 
• Experience with security camera systems, VPN configurations, and general IT infrastructure.
• Familiarity with cybersecurity principles and best practices, including secure remote access and endpoint protection.
• Experience with a ticketing/helpdesk system (e.g., Zendesk, Jira Service Management) is a plus.
• Experience working with industrial equipment like PLCs, motors, sensors is a significant asset.
• Familiarity with electrical diagnostic tools such as multimeters and oscilloscopes is a significant asset.

Work Hours:

Flexible Working Hours. The position is in person at Quadra and Mckenzie. 

Salary Range: 

$60000 - $80000

Benefits:

• Competitive benefits package including health insurance, paid time off, and professional development opportunities.
• Yearly bonus program 

Application Process:

Interested candidates should submit a resume and a cover letter outlining their suitability for the role to careers@irisdynamics.com. Please include IT Systems & Support Coordinator in the subject line.

We are unable to sponsor foreign applicants and are therefore only accepting applications from candidates who are already legally able to work in Canada.

Job Title:  Shipper/Receiver

Company Name: Iris Dynamics, Ltd.

Location: 3948 Quadra St, Victoria BC, V8X1J6.

About Iris Dynamics:

Iris Dynamics is the industry leader in innovative force-controlled magnetic linear motors with a diverse application across sectors such as aerospace, mining, testing and measurement, industrial automation, and VR simulation and entertainment. At Iris Dynamics, we're not just engineers and innovators; we are pioneers crafting the future of motion technology.

Job Description:

Directly responsible to the Manufacturing Manager. Must communicate with Manufacturing, Sales, and all other shop personnel. Functionally responsible for material being shipped as per customer requirements and received.

Key Responsibilities:

The duties and responsibilities of the Shipping & Receiving Clerk are detailed below, but not limited to the following:

• Package and Ship all orders that are available for shipment on time
• Prepare and record shipments as required in computer system, and affix identifying information and shipping instructions
• Completion of all shipping and customs documents including computer input
• Inspect and verify incoming goods against invoices or other documents. Record applicable data in the system as required as well as shortages and reject damaged goods
• Maintain internal computerized records
• Arrange quality reports for shipments.
• Arrange courier services.
• Ensure all weights and counts are correct as indicated on work order
• Create shipping documents and schedule pickups
• Maintain shipping files/ reports/ month end
• Maintain good relationship with other departments, Sales / Manufacturing
• Create International shipments and documentation
• Filing transportation claims
• Perform order expediting
• Comply with all quality related policies, procedures and system requirements.
• All other duties as assigned

Qualifications:

Education

• High school diploma or equivalent is required

Technical Skills/Competence

• Must have good command of English, written & oral
• Must have good telephone presence and manners
• Strong computer skills, Microsoft Office a must
• Must have knowledge of freight class/ harmonization coding
• Must be able to lift and carry 55 lbs

Experience:

• 1-3 years of experience in Shipping/ Transportation preferred
• 1-3 years of experience in a deadline driven work environment required

Work Hours:

Flexible Working Hours. The position is in person at Quadra and Mckenzie. 

Salary Range: 

$22-25/hr

Benefits:

• Competitive benefits package including health insurance, paid time off, and professional development opportunities.

Application Process:

Interested candidates should submit a resume and a cover letter outlining their suitability for the role to careers@irisdynamics.com. Please include Shipper/Receiver in the subject line.

We are unable to sponsor foreign applicants and are therefore only accepting applications from candidates who are already legally able to work in Canada.

Job Title: Project Coordinator

Company Name: Iris Dynamics, Ltd.

Location: 3948 Quadra St, Victoria BC, V8X1J6.

About Iris Dynamics:

Iris Dynamics is the industry leader in force-controlled magnetic linear motors with a diverse application across sectors such as aerospace, robotics, manufacturing, testing and measurement, industrial automation, and VR simulation and entertainment. At Iris Dynamics, we're not just engineers and innovators; we are pioneers crafting the future of motion technology.

Job Description:

We are seeking a Project Coordinator to manage and track internal projects, keep them on schedule, and ensure seamless communication across teams. This role involves overseeing project timelines, raising flags when needed, coordinating product management activities, and maintaining project and CRM data using tools like Asana and HubSpot.

Key Responsibilities:

• Track and report project progress, ensuring key deadlines are met.
• Raise yellow/red flags when risks or roadblocks are identified.
• Manage project timelines, milestones, and documentation using Asana.
• Coordinate meetings and gather input from relevant stakeholders.
• Collect and present key data to support product management decisions.
• Facilitate cross-department collaboration to maintain project flow.
• Set up reports, manage workflows, and build dashboards in HubSpot.
• Maintain CRM data integrity, enabling teams to easily access information.
• Organize and run meetings, capturing key decisions and action items.
• Streamline processes and improve operational efficiency across projects.
• Support leadership with continuous improvement initiatives.
• Maintain oversight of active project portfolios and their status.

Qualifications:

Candidates must be living in the Greater Victoria area and able to commute to the company office.

• Proven experience managing projects using tools like Asana, Trello, Jira, or similar platforms (more than basic familiarity).
• Strong hands-on experience with HubSpot or equivalent CRM systems, including building reports and managing workflows.
• Demonstrated ability to manage complex projects across multiple teams.
• Strong organizational and multitasking skills.
• Excellent communication and stakeholder management.
• Analytical mindset with strong problem-solving skills.
• Comfortable working in a fast-paced, evolving environment.

Experience:

• Minimum 3-5 years of experience in project coordination, project management, or similar roles.
• Experience in coordinating cross-functional teams and managing multiple projects simultaneously.
• Background in technical, engineering, or manufacturing environments is an asset.
• Background in managing IT systems is an asset
• Background in B2B or B2G relations is an asset

Skills:

• Advanced proficiency with project management tools (Asana, Trello, Jira).
• Strong hands-on experience with HubSpot or equivalent CRM systems.
• Exceptional organizational and time-management skills.
• Excellent written and verbal communication abilities.
• Proficiency in MS Office Suite and Google Workspace.
• Critical thinking and proactive problem-solving approach.

Work Hours:

• Full-time, in office 40 hours per week
• Core hours: Monday to Friday, 9:00 AM – 5:00 PM
• Flexible scheduling options available

Salary Range:

• $50,000 – $75,000 CAD annually, based on experience and qualifications

Benefits:

• Competitive benefits package including health insurance, paid time off, and professional development opportunities
• Casual dress code (provided it ensures safety)
• Fun work environment with company-provided snacks & drinks
• Company events and team-building activities
• On-site parking
• Direct access to the Galloping Goose trail with indoor bike parking

Application Process:

Interested candidates should submit a resume and a cover letter outlining their suitability for the role to careers@irisdynamics.com. Please include Project Coordinator in the subject line.

We are unable to sponsor foreign applicants and are therefore only accepting applications from candidates who are already legally able to work in Canada. Some exceptions may be available for outstanding US candidates who have already secured housing in Victoria. 

Application Deadline:

• Open until filled.