Job Title: Junior Field Application Engineer (FAE)
Company Name: Iris Dynamics Ltd.
Location: 3948 Quadra St, Victoria BC, V8X1J6.

About Iris Dynamics:

Iris Dynamics is the industry leader in innovative force-controlled magnetic linear motors with a diverse application across sectors such as aerospace, mining, testing and measurement, industrial automation, and VR simulation and entertainment. At Iris Dynamics, we're not just engineers and innovators; we are pioneers crafting the future of motion technology.

Job Description:

We are seeking a dynamic and skilled Field Application Engineer (FAE) to join our team. The successful candidate will play a crucial role in providing technical support to our customers, ensuring they achieve optimal performance with our linear actuator products. This position involves extensive customer interaction, developing training materials, and offering hands-on support. The ideal candidate will possess strong technical skills, particularly in C++, MATLAB, Labview, PLCs, motion control systems, and git, coupled with excellent communication and customer service abilities.

Key Responsibilities:

Technical Support:

• Provide on-site and remote technical support for our linear actuator products.
• Assist customers with product integration, troubleshooting, and optimization.
• Work closely with the sales team to understand customer requirements and provide pre-sales technical assistance.

Training and Documentation:

• Develop and maintain comprehensive training collateral, including manuals, tutorials, and webinars.
• Conduct training sessions for customers and internal teams on the use and maintenance of our products.

Product Development:

• Collaborate with the engineering team to provide feedback on product performance and customer requirements.
• Participate in the development and testing of new product features and enhancements.

Customer Service:

• Build and maintain strong relationships with customers, ensuring their satisfaction with our products and services.
• Provide prompt and effective solutions to customer inquiries and issues.

Technical Writing:

• Create clear, concise, and accurate technical documentation, including user guides, application notes, and technical articles.

Project Management:

• Manage and prioritize multiple customer projects, ensuring timely and successful completion.
• Coordinate with cross-functional teams to deliver comprehensive solutions.

Qualifications:

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or a related field.
• Proven experience in a similar role, preferably within the motion control or automation industry.
• Proficiency in C++, MATLAB, Labview, PLCs, and motion control systems.
• Experience with version control systems such as git.
• Strong technical writing skills.
• Excellent customer service and communication skills.
• Ability to work independently and as part of a team.
• Willingness to travel as needed to support customers on-site.

• Candidates must be living in the Greater Victoria area and able to commute to the company office.
  
  

Work Hours / Location:

• Flexible schedule required to accommodate global business operations; specifics will be discussed with potential candidates.
• This position is in-person at our office in Victoria 

Salary Range:

• $50,000 - $60,000

Benefits:

• Competitive benefits package including health insurance, paid time off, and professional development opportunities.

Application Process:

Interested candidates should submit a resume and a cover letter outlining their suitability for the role to careers@irisdynamics.com. Please include "Junior Field Application Engineer" in the subject line.

We are unable to sponsor foreign applicants and are therefore only accepting applications from candidates who are already legally able to work in Canada.

Application Deadline:

July 15th, 2024.

Job Title: Production Technician
Company Name: Iris Dynamics Ltd.
Location: 3948 Quadra St, Victoria BC, V8X1J6.

About Iris Dynamics:

Iris Dynamics is the industry leader in innovative force-controlled magnetic linear motors with a diverse application across sectors such as aerospace, mining, testing and measurement, industrial automation, and VR simulation and entertainment. At Iris Dynamics, we're not just engineers and innovators; we are pioneers crafting the future of motion technology.

The Job:

We are seeking Production Technicians who will provide support in the production of proprietary state-of-the-art electromagnetic technologies. As part of our team, you will assemble, test, document, package, and ship our line of magnetic linear motors and virtual reality motion platforms to various customers around the globe.

Key Responsibilities:

• Completing work orders at a variety of stations involving part fabrication and electromechanical assembly including soldering, crimping, and cutting of metal components
• Taking and recording measurements with various tools (calipers, multimeters, torque wrenches.)
• Carry out QA/QC procedures 
• Assembling small components
• Perform mechanical and electrical assembly, repair, and testing including long periods of sitting/standing, lifting, and bending
• Help maintain supplies and equipment, including keeping the shop a clean, organized, and safe working environment
• Help to ensure adherence to ISO standard processes
• Safe handling and use of various chemicals and hazardous substances (epoxies, cleaners, lubricants, etc)
• Pack and prepare product for shipments to clients
• Identify and fix small problems before they become big ones
• Perform other job duties as assigned

Qualifications:

• Candidate must be living in the Greater Victoria area and able to commute to the company office.
• Grade 12 education or equivalent
• Minimum 1 year experience as a reliable employee in a similar position.

Required Skills:

• Aptitude for repetitive, detail-oriented work with extremely high attention to detail
• Strong mechanical intuition
• Interest in working with your hands
• Ability to stay focused and follow instructions
• Team player with good interpersonal and multicultural skills
• Positive attitude and professional manner
• Soldering experience and skill with small power tools considered an asset
• Relevant experience building and maintaining mechanical and/or electromechanical devices considered an asset
• Attention to detail & the ability to work both independently and in a team environment.
• Ability to think on your feet and find solutions to problems
• Fastidious neatness and commitment to keeping workstations clean and organized
• Manual dexterity required for the safe operation of machinery and tools
• Ability to lift up to 50 pounds required
• Basic reading, writing, and arithmetic skills required
• Computer literate; familiar with MS Windows, Word, Excel, Google, etc.

We expect all team members to demonstrate exceptional decision-making skills, conflict resolution skills, and a positive team mindset.

We provide: 

• Casual dress code (provided it ensures safety)
• Comprehensive benefits package
• Fun work environment with company provided snacks & drinks
• Company events
• On-Site parking
• Directly off the Galloping Goose trail with indoor bike parking

Salary: 

From $22 per hour

Application Process: 

Interested candidates should submit a resume and a cover letter outlining their suitability for the role to careers@irisdynamics.com. Please include Production Technician in the subject line. We also encourage applicants to submit a project portfolio outlining any professional, personal, or academic projects that highlight your relevant skills and experience.

We are unable to sponsor foreign applicants and are therefore only accepting applications from candidates who are already legally able to work in Canada.